Internet Call Center and Contact Management for Volunteers (foneathon™)

In order to more fully engage volunteers in soliciting donations, organizing political action campaigns or  getting-out-the-vote, 3CLogic and CAPTEL developed foneathon™ -- a Web-based telephone (VoIP) and contact software application offering the same features, tools and functionality as the systems used by large professional call centers.

foneathon™ enables an authorized individual volunteer or organizational user (who has access to the Internet via a Web browser) to log-on remotely to the foneathon™ system and call targeted names from an organization's database.  The system provides all the tools necessary for a volunteer or organization to conduct a successful “peer-to-peer, colleague-to-colleague or neighbor-to-neighbor” call, including suggested scripts, prior giving or voting history of the individual being called and ways to capture response information, including donations and voting preferences.  Moreover, the system generates detailed reports and response data files for action and follow-up, including credit card contributions, opinions and voting preferences.

Examples of Uses

• Get-out-the-vote drives

• Non-profit or political fund-raising campaigns conducted by volunteer members

• Outreach programs conducted by volunteers to enhance institutional awareness

• University annual fund drives using student or alumni volunteers

• Advocacy calls to legislators and government officials

• Survey research / opinion surveys

fonethon™ System Features

• Access from any desktop or laptop with an Internet connection and Microsoft’s Internet Explorer™

• On-screen scripts and prompts

• Call data collection centralized on foneathon’s database servers

• On-line access to donation histories and contact information

• Real-time results reporting

• Predictive and power dialing

• Pledge collection by credit card

• Calling assignments managed on-line by client-designated administrator

For further information, contact Phil Smith or Amy Biederman at (800)246-9963 (abiederman@captel.net)