CAPTEL’s client-dedicated member representatives are available on an on-going or ad hoc basis to support in-house client membership offices during times of high volume inbound calling, e-mails and digital activity. Typical membership office support assignments include:
1) HELP DESK
Assist members in accessing and editing their on-line membership profiles
Member profile password resets
Directly connecting members with specific departments or specialists within the organization
2) MEMBER DATA MAINTENANCE
Updating and editing member information directly via the client’s web-portal
Member updates and edits via .csv, excel or DB files.
Member professional certification updates
3) PERSONALIZED MEMBERSHIP APPRECIATION CALLS AND LETTERS
Calls to thank members for their continuing membership and involvement
Member satisfaction surveys
Personalized thank you letters for memberhip renewals, special PAC and Foundation contributions
Special reports to members via telephone outreach or letters